Exchange - Bearfoot Cubs are happy to exchange any unused purchased item for an item we currently have in stock. Any costs in regards to return and resending must be covered by yourself. You have up to 21 days after purchase to exchange due to change of mind.
Refunds - are on a case by case basis and are not applicable for a change of mind. Any items deemed to be used would not be eligible for an exchange or refund.
Bearfoot Cubs prides itself on selling quality products. If you deem the item to be faulty (with the exception of general wear and tear) please contact and we will determine a solution on a case by case basis.
Items listed on this website are current stock on hand. Backorders (items that are currently on their way to Bearfoot Cubs), will not be listed on website. If there is something you would like ordered please e-mail firstname.lastname@example.org We will work with you to determine an appropriate time-frame and hold the incoming item for you. Full payment is required at time of ordering.
Due to the nature of some items - delivery timeframes are an estimate and there can be delays to this due to forces beyond our controls such as, but not limited to, customs clearance, unpacking at warehouse and postage delays. If the delivery timeframe exceeds ETA, Bearfoot Cubs cannot be held responsible for this. We will continue to be open and communicate this with you but cannot be held responsible for forces beyond our control. Please note, this will only apply to items that your have expressed an interest in as all items listed for sale on our website are currently on hand.
If you purchase an item that is currently on hand, please allow 1-2 weeks to have it reach the shipping address. We will endeavor to post all items within 2 business days of purchasing but postage timelines are beyond our control. We use Australia Post.
All items, regardless of size, will be send via tracked post. You have the option at checkout to select standard or express. Express is based on Australia Post express service. It will still take 1-2 days for your item to be packed and shipped.
If you would like to save on postage costs - free pickup can be arranged in Heidelberg Heights, Victoria (postcode - 3081). This has to be at a time agreed with myself. I will not leave items unattended so please only choose this option if you are flexible with pick up times as I work part-time and have commitments with my family. It is suggested that you e-mail before placing an order if you would like to take up this option.
Thank-you for choosing to shop at Bearfoot Cubs, and for choosing to support small business.